TCM is a powerful, easy-to-use software solution that enables organisations to deliver quality care in a variety of aged, disability and community care service settings:
  • Community care
  • Disability services
  • Mental health
  • Respite care
TCM manages multiple funded programs simultaneously for a single client. This allows the viewing of services from individual programs, or from the consolidation of multiple programs.

TCM enables organisations to:
  • Process referrals – users can streamline incoming and outgoing referrals
  • Assess and develop care plans for clients – organisations can use standard tools provided with TCM or create custom assessments and care plans
  • Track client history – providing comprehensive clinical histories relating to the delivery of care
  • Plan services – both one-off and recurring services to be delivered by the organisation’s staff and/or external providers
  • Roster staff – intelligent design assists users in assigning the most appropriate worker to each shift
  • Manage debtors – organisations can generate all transactions required for: invoicing clients and third-party debtors; receipting payments; creating adjustments and journals; and generating interface files for general ledgers
  • Report – the software provides a wealth of information to support efficient client operations and plan future service delivery
  • Adopt industry-standard technologies – incorporating functions and tools provided by Microsoft Corporation
Case management benefits provided by TCM include:
  • Improved communication between staff, clients, managers and external organisations
  • Accurate tracking of services planned and delivered
  • Improved budget management
  • Optimised staff utilisation through integrated rostering
  • Comprehensive progress notes and documentation stored in the database
  • The ability to track client movements in and out of your service and specific programs
  • Wait-list management and reporting
  • Improved quality through consistent assessment and care-planning documentation
  • Reduced administration time and increase in proportion of direct support hours
  • Secure access to confidential records
  • Responsiveness to service needs through electronic referral



The professional and dedicated TCM support team at HealthConnex is committed to the ongoing success of your system.

We provide end-to-end consistency in our support process, and pride ourselves on following all issues through to resolution.

Please contact our team during business hours for all support requests.


Phone:1800 300 012
Search the knowledge base:
Online: (login required)
Organisations with after-hours support services should use the contact numbers listed in their contract schedule.

Download the Software Licence and Support Agreement for TCM.


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