Case Studies

Marillac - Disability services

CLIENT INDUSTRY - DISABILITY SERVICES

Marillac is a community services organisation that offers people with a disability, and their families, a range of services and programs that are designed to meet the needs of each individual. Practical support is given to people with disabilities who want to live independently in the community.

Marillac services include recreational and community activities, health care and living skills. Accommodation options range from fully staffed high-support shared houses through to medium and low-support apartments.

Based in Melbourne’s south east, Marillacis currently supporting over 200 clients and their families.

Client Requirement

Marillac identified a need to improve their documentation and reporting protocols in order to effectively monitor, schedule and report on a range of activities and responsibilities in its residential and other service areas.

According to Marillac Business Manager, Kristian Dauncey, the organisation's practice for data collection and review using spreadsheets had become outdated and challenging to manage. Files were stored externally with little or no integration with tcm. These procedures were inhibiting an integrated approach for monitoring, scheduling and compliance issues. 

Our Solution

Taking advantage of the power and flexibility of tcm 7's custom surveys, HealthConnex worked with Marillac to create fifteen custom survey forms. These custom surveys formed part of the tcm version 7.6.0 upgrade when it was was installed in late 2011.

A tcm 7 custom survey similar in appearance to other tcm events and Marillac were able to specify what data will be collected, how it will be inputted and the methods by which data will be extracted and displayed, whether by a specialist report or from a standard tcm switchboard.

The surveys designed for Marillac cover:

  • service quality reviews
  • clients rights
  • house maintenance requests
  • vehicle maintenance
  • key and locksmith registrations
  • safety assessments and first aid checklists
  • fire drill records
  • community visitors log.  

Customer Benefits

Mr Dauncey believes that all of the custom surveys provide "better management compliance and better outcomes for people supported by Marillac". In his opinion the new suite of tcm surveys will sustain Marillac's commitment to CQL accreditation processes.

CQL (The Council on Quality and Leadership) is an organisation that provides leadership to improve the quality of life for people with disabilities, people with mental illness, and older adults.

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