Case Studies

Feros Care - Aged and Community Services

Client Industry - Aged and Community Services

Feros Care is a community owned not-for-profit aged and community care service that supports nearly 900 community care clients living in 14 local government areas. Feros Care services a wide range of locations from the North Coast of New South Wales, south to Coffs Harbour, and north to the Queensland localities of Redcliffe, Caboolture and Pine Rivers.

Client Requirement

Along with expanding the range of Feros Care services, the organisation wanted to take advantage of contemporary technologies to streamline access to services and maximise direct care hours. 

Our Solution

The Care Manager is the core client management application of Feros Care's award- winning Community Gateway – a 24/7 single-point-of-entry accessible on a 1300 number and virtually through the WAN by remote and mobile staff.

The Gateway combines existing broadband and communication technologies with The Care Manager to enable significant efficiencies in service delivery and administration. 

Customer Benefits

At the ACHS accreditation in May 2005 Barwon Health received a commendation for Information Management and an overall rating of Extensive Achievement, of which The Care Manager and its integration with the hospital patient system and the discharge summaries system was a major feature. The in-depth accreditation report stated:

"The information system .......will position the management and staff to have information that supports their systems of care. They (Barwon Health Mental Health Service) are commended for their vision in developing this initiative"

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